Our Security Strategy

A Unique Approach, A Unique Team

1EX.Trade is unique in our approach to securing your crypto currencies. A few cornerstones of our strategy are the following:

Our Security Team

Our diverse team includes people with foundations in the world of technology, banking, commodity and currency professionals, as well as experts in data security and intelligence. We are constantly improving our platform by analyzing any potential issue from all possible angles to ensure maximum security.

Ultra-Secure Bitcoin Storage

We take strenuous measures to secure Bitcoin storage above and beyond the industry standard. This includes but is not limited to secure cold storage with multi-sig environment.

Constant Monitoring

Programmatic security is never sufficient without human judgment. For this reason, our technical team maintains constant vigilance, monitoring all movements for any suspicious activity.

Securing Your Account

By default, new accounts are set up to use email verification for all sensitive operations, such as withdrawals and settings changes. Even so, we recommend configuring your cellphone to provide two-factor authentication (2FA) for your account.

Two-factor authentication (2FA) can be set up by visiting the security page on your account and following the instructions shown. It will provide an extra layer of security for your account.

To reset this security feature please follow the Resetting Two-Factor Authenticator instructions.

Important Information

NOTE:

Please enable google 2FA on your account. It is free, and available in the app stores for Android, iPhone, Windows, Blackberry and PC's.

As of the 15 November 2017 only withdraws with 2FA enabled will be allowed. This is to benefit your security on your account.

​For question please join our: 1EX.TRADE Slack Channel

Latest News Read more news

18 May
Global Portfolio

During the Weekend from  18.05.2019 from 0800 till 19.05.2019 till 2300 we will update the global portfolio view.

This update will run in two stages:

  • Stage 1: 18.05.2019 (0800) till 19.05.2019 (2300) - COMPLETED
  • Stage 2: 24.05.2019 between 0800 & 1800 - COMPLETED

This update will improve the graphical view of personal portfolios in the account section.

During this time:

  • Registration is active
  • Trade is inactive
  • Withdraw is inactive

Kind regards

1EX Support Team

16 May
New Fees on Trade

The Trading fees on 1EX.TRADE have changed.

New fee structure as follows.

  • Taker:   0.5% - 0.25%
  • Maker:  0.5% - 0.25%

More information can be found within the Fees section.

Kind regards

1EX Support Team

15 May
Maintenance Update

Trading, Deposit, Withdraw and Registration has been activated again.

Our maintenance phase for 1ex.trade has been completed and the following is new or has been updated:

  1.  Fixed pairing has been added and now they can be selected from the trade screen. This is to simplify the trade and removes confusion when users looking for a pairing
  2.  Fiat Bank, Crypto Capital has been removed as a fiat linked bank. In the future we add a new bank. 
  3. Logo has been updated
  4. Servers have been moved to new swiss data center and updated
  5. Mail service, the mail service has been update to improve the delivery of emails.

Also BTC has been degraded to a secondary currency. The new Main currency is CHBT on 1EX.TRADE.

With this option pairing such as CHBT <-> BTC or CHBT <-> 1EX is available.

NOTE:

On Activation several emails from 1EX.TRADE have been send out, please ignore them, the date was from the 15.05.2019 between 1730 and 1735. This was during activation of the new email service

Refresh Wallet Address:

BTC, CHBT & 1EX Coin have been update on the exchange. Go to  Accounts and go to your Wallet(s) and click on renew icon to create a fresh address for each wallet you have.

 

Kind regards

1EX Support Team