Our Security Strategy

A Unique Approach, A Unique Team

1EX.Trade is unique in our approach to securing your fiat and crypto currencies. A few cornerstones of our strategy are the following:

Off-Site Fiat Escrow Accounts

We have partnered with Crypto Capital Corp, a financial services company lisenced specifically for the crypto world. This partnership significantly reduces any counter-party risk as fiat is held in segregated bank accounts in the name of the client - and therefore, there is no additional risk incurred by transferring money into the exchange and no personal information of the client is saved in our database.

Our Security Team

Our diverse team includes people with foundations in the world of technology, banking, commodity and currency professionals, as well as experts in data security and intelligence. We are constantly improving our platform by analyzing any potential issue from all possible angles to ensure maximum security.

Ultra-Secure Bitcoin Storage

We take strenuous measures to secure Bitcoin storage above and beyond the industry standard. This includes but is not limited to secure cold storage with multi-sig environment.

Constant Monitoring

Programmatic security is never sufficient without human judgment. For this reason, our technical team maintains constant vigilance, monitoring all movements for any suspicious activity.

Securing Your Account

By default, new accounts are set up to use email verification for all sensitive operations, such as withdrawals and settings changes. Even so, we recommend configuring your cellphone to provide two-factor authentication (2FA) for your account.

Two-factor authentication (2FA) can be set up by visiting the security page on your account and following the instructions shown. It will provide an extra layer of security for your account.

To reset this security feature please follow the Resetting Two-Factor Authenticator instructions.

Important Information

NOTE:

Please enable google 2FA on your account. It is free, and available in the app stores for Android, iPhone, Windows, Blackberry and PC's.

As of the 15 November 2017 only withdraws with 2FA enabled will be allowed. This is to benefit your security on your account.

​For question please join our: 1EX.TRADE Slack Channel

Latest News Read more news

15 Jan
Maintenance

Maintenance 

We are running an update to our system, during this time all trades and withdraws are disabled.

Maintenance will take a few hours, from 1900hr on the 15.01.2018 to about 0100 16.01.2018

Kind regards,

1EX Supoprt team

1 Nov
2FA Notice

Dear Traders,

​To increase the security for our traders we ask all traders to enable google 2FA on their account. 

​It is free to get 2FA and can be downloaded from the appropriate app store for your device. 2FA is available for iPhone, Android, Windows, Blackberry, PC's & iPads.  

IMPORTANT: 

As of the 15 November 2017, only withdraws with 2FA enabled will be allowed. This is to benefit your security on your account.

Kind regards,

1EX Support Team

17 Oct
WBB Swap

Information - SWAP HAS ENDED

Please read carfully regarding the planned swap for WBB.

To ensure a smooth swap is given please follow the instruction we have provided.

  1. ​Make sure you have an account with 1EX.TRADE (if not open one)
  2. If you have no WBB address in your account section on 1EX.TRADE yet please create one for WBB
  3. Send your WBB from your local wallet to the WBB account address on 1EX.TRADE
  4. When the coins have been confirmed on 1EX.TRADE you can close your local WBB wallet
  5. Create also a address on 1EX.TRADE for CHBT
  6. Contact user 1EXTRADE-SUPPORT with a personal message at 1EX.TRADE that you want to swap, then we run the swap for you.
    1. ​Join 1EX.TRADE Slack: 1EX.TRADE Slack Channel
    2. ​ Or login at https://1extrade.slack.com

NOTE: Do not send your WBB coins directly to the CHBT address on 1EX.TRADE, if you do your WBB coins are lost and CANNOT be recovered.

We at 1EX.TRADE will carry out the swap on 1EX.TRADE for you and burn the WBB's which have been swapped. Proof of the burned WBB can then be found on:  https://chainz.cryptoid.info/wbb/address.dws?WNg2svm2qApxheBKndKGQ9sRwporvRgRpT.htm​

Trading you can start with CHBT as soon as we enabled trading.

NOTE: Swap will end on 31.10.2017, after this we will not be able to swap WBB. Please ensure you swap your WBB before that time.

Kind regards

1EX Support Team