Resetting Two-Factor Authentication

Resetting 2FA

If you have lost your phone and need to reset two-factor authentication, the process is different depending on the authentication method you chose for your account:

  1. For Google Authenticator, you will need to use the secret code that you wrote down when you set up two-factor authentication. Enter the app and manually add an account using that secret code.

Please ensure you keep your account safe and use 2FA.

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1 Nov
2FA Notice

Dear Traders,

To increase the security for our traders we ask all traders to enable google 2FA on their account. 

​It is free to get 2FA and can be downloaded from the appropriate app store for your device. 2FA is available for iPhone, Android, Windows, Blackberry, PC's & iPads.  

IMPORTANT: 

As of the 15 November 2017, only withdraws with 2FA enabled will be allowed. This is to benefit your security on your account.

Kind regards,

1EX Support Team

17 Oct
WBB Swap

Information - SWAP HAS ENDED

Please read carfully regarding the planned swap for WBB.

To ensure a smooth swap is given please follow the instruction we have provided.

  1. ​Make sure you have an account with 1EX.TRADE (if not open one)
  2. If you have no WBB address in your account section on 1EX.TRADE yet please create one for WBB
  3. Send your WBB from your local wallet to the WBB account address on 1EX.TRADE
  4. When the coins have been confirmed on 1EX.TRADE you can close your local WBB wallet
  5. Create also a address on 1EX.TRADE for CHBT
  6. Contact user 1EXTRADE-SUPPORT with a personal message at 1EX.TRADE that you want to swap, then we run the swap for you.
    1. ​Join 1EX.TRADE Slack: 1EX.TRADE Slack Channel
    2. Or login at https://1extrade.slack.com

NOTE: Do not send your WBB coins directly to the CHBT address on 1EX.TRADE, if you do your WBB coins are lost and CANNOT be recovered.

We at 1EX.TRADE will carry out the swap on 1EX.TRADE for you and burn the WBB's which have been swapped. Proof of the burned WBB can then be found on:  https://chainz.cryptoid.info/wbb/address.dws?WNg2svm2qApxheBKndKGQ9sRwporvRgRpT.htm​

Trading you can start with CHBT as soon as we enabled trading.

NOTE: Swap will end on 31.10.2017, after this we will not be able to swap WBB. Please ensure you swap your WBB before that time.

Kind regards

1EX Support Team