Resetting Two-Factor Authentication

Resetting 2FA

If you have lost your phone and need to reset two-factor authentication, the process is different depending on the authentication method you chose for your account:

  1. For Google Authenticator, you will need to use the secret code that you wrote down when you set up two-factor authentication. Enter the app and manually add an account using that secret code.

Please ensure you keep your account safe and use 2FA.

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8 Apr
Maintenance

We are running maintenance on 1EX between 08.04.2020 (2200) and 09.04.2020 (0600)  - COMPLETED, Trading enabled again 

During this time Trade, Withdraw and Registration is disabled.

Once the update is completed Trade, Withdraw and Registration is enabled again.

Thanks

1EX Support Team

18 May
Global Portfolio

During the Weekend from  18.05.2019 from 0800 till 19.05.2019 till 2300 we will update the global portfolio view.

This update will run in two stages:

  • Stage 1: 18.05.2019 (0800) till 19.05.2019 (2300) - COMPLETED
  • Stage 2: 24.05.2019 between 0800 & 1800 - COMPLETED

This update will improve the graphical view of personal portfolios in the account section.

During this time:

  • Registration is active
  • Trade is inactive
  • Withdraw is inactive

Kind regards

1EX Support Team

16 May
New Fees on Trade

The Trading fees on 1EX.TRADE have changed.

New fee structure as follows.

  • Taker:   0.5% - 0.25%
  • Maker:  0.5% - 0.25%

More information can be found within the Fees section.

Kind regards

1EX Support Team